Orders / Shipping / Returns
When will my order ship?
Orders are processed from our lab within 1-3 business days.
What is your return policy?
Due to the handcrafted nature of our products and our premium ingredients, all sales are final and are not eligible for return or exchange. We hope you love your purchase as much as we have enjoyed making it, but we understand that every skin type is unique. To avoid any issues, we recommend starting with our mini and using it as a patch test. Not only will you get a chance to experience our product, you'll also receive a 10% off discount code on a full-sized bottle. If you have any concerns or questions, feel free to get in touch with us - we're always happy to answer any questions you may have.
Do you offer gift options?
Yes, there if a gift option you may select during checkout which comes with a handwritten card. Please leave recipient, sender names and gift message in the notes.
Do you ship internationally?
At this time we are only able to ship within the United States.
Do you offer expedited shipping?
Yes. You have the option to expedite your shipment for an additional shipping cost at checkout.
Can I make changes or cancel my order after it has been placed?
If you need to make a change to your order please email us immediately. We will do our best to accommodate you, but we fulfill orders rapidly and may not be able to intercept outgoing packages in time to make changes. If the package is already en route, the return policy will be in effect.
What if my package is damaged, lost or stolen?
We take every measure to ensure your package arrives safely. In the event your package arrives damaged please contact customer service for assistance. Include name, order number and a photo of damaged goods.
If your packages are typically delivered in an unsecured location please select signature confirmation during checkout as we are unable to replace stolen packages.
If your package is lost by USPS please contact us for assistance.
The Clarity Oil
Is there any added fragrance?
We do not add fragrance as it can potentially cause irritation for those with sensitive skin. The Clarity Oil has a neutral smell from its natural oils, plant extracts and actives.
Are there any wheat, soy, dairy products or genetically modified ingredients in The Clarity Oil?
The Clarity Oil is non-gmo. It does not contain any derivatives from wheat or dairy. The tocopherol (Vitamin E) is derived from non-gmo soy.
Does the clarity oil contain coconut oil?
Our Caprylic/Capric Triglycerides are derived from coconut. It is a vastly different ingredient than coconut oil and will not clog pores. Unlike coconut oil which contains all of coconuts fatty acids, Caprylic/Capric Triglyceride is a very specialized ingredient with specific skin loving fatty acid esters.
Can you use the clarity oil with retinol?
Yes. The Clarity Oil is soothing, calming and is a great product to help mitigate the drying and flaking effects of retinol.
Is The Clarity Oil safe for use during pregnancy?
We recommend consulting with your physician prior to using The Clarity Oil during pregnancy.
How should I use The Clarity Oil in my routine?
We recommend using a gentle, ph-balanced cleanser. We recommend applying The Clarity Oil after applying your toner, essence or water based serums. If additional moisturization is needed, we recommend using The Clarity Oil after your cream or moisturizer. You can use morning and night or just night.
Is The Clarity Oil suitable for acne?
Yes. The Clarity Oil was designed for all skin types but especially for those with acne-prone skin. It contains ingredients that help soothe and calm active breakouts, antioxidants that can help regulate free radicals that can further exacerbate acne. In addition, it contains oils with high linoleic and omega-3 fatty acids to help bring balance.
How long until I see results?
Some effects like smoothing and plumping will be visible with first application. With consistent use over 4 to 6 weeks, skin continues to brighten, smooth and calm. Most noticeable results are after 12 weeks of regular application.
What is the shelf life?
We recommend opening within 3 months of purchasing. For maximum benefits, The Clarity Oil should be used within 9 months of opening.
How should I store The Clarity Oil?
Store it in a dry, cool place. It is important that it is stored away from direct sunlight as it degrades the oil. We do not recommend refrigeration as it will negatively alter the texture of the oil.
Is The Clarity Oil safe to use around eyes?
Yes. The Clarity Oil has been tested for safety around the eyes and works wonderfully to soothe and moisturize around eyes. It can be used in place of eye creams or layered with eye creams for an extra moisturizing boost.
Is the Clarity Oil tested on animals? Is it vegan?
We do not test on animals and we do not use any ingredients tested on animals. All of our ingredients are vegan.
What are your packaging components made of and can they be recycled?
-100% Recycled cardboard boxes
-Recyclable kraft tape with corn-starch adhesive
-Recyclable tissue paper
-Glass (may or may not be recyclable depending on your local recycling facilities)
-Cap recyclable PP #5 (BPA free)
-Orifice reducer recyclable HDPE #2 (BPA Free)
No animal testing
Pay over time in 4 interest-free installments
On orders $64+
We ship within 1-3 business days